About Our Telephone Answering Service

In the past, answering services had been synonymous with call centers; large rooms where dozens of operators take calls from around the country or world and forward them to their respective destinations. These days, great steps in technology has allowed us to create our California telephone answering service as a network of even more highly-trained service representatives that can virtually work for and represent your business.

Highly-skilled service representatives now have a vast database of information at their fingertips at all time through the internet, allowing them to perform a much wider variety of duties for individual businesses in real-time. They can take orders immediately, perform customer service duties according to your procedures, and dispatch calls faster than ever before. With this improved speed and fluidity, fewer and fewer callers even realize they are reaching representatives operating outside of your office.

We Are Your Telephone Answering Service Consultant

Check Mate goes beyond the traditional limits of telephone answering services, though, also providing guidance to customers on what the best way for them to setup their answering service account is. To set up a personal in house call center is always be prohibitively expensive for all but the largest corporations, as it would involve not just hiring dozens of new employees but also IT specialists, repairmen, and a plethora of software and hardware. When you outsource to us, you are getting a team of skilled operators who are utilizing the latest advances in technology to answer your calls. Before suggesting any type of business answering service, we want to learn all about your San Diego company, how it functions, and what makes it unique in the vast world of California business.

Many companies wind up thinking about aspects of their image that they had never before considered, increasing the strength of their brand. Some of the more immediate benefits are felt through our specialized services, geared towards helping San Diego and Bakersfield businesses stay up to speed with the market:

• Appointment scheduling: We can manage your appointment book in real-time so that you will always have access to it, eliminating scheduling overlap.
• Order Processing: Not only can our operators take orders, but they can cross- or up-sell products.
• Live Calendars: View and edit your calendar as dates of sales, appointments, and meetings come in.
• Lead Generation: Outbound services are among the most difficult for small businesses to handle – we can reach out to people either based on lists you have compiled or do the research ourselves
• Event Registration: Special events are no problem. Let us handle the nuts and bolts procedures of reservations and attendance.

We Are a Dynamic Answering Service

Check Mate is never satisfied with just providing the minimum for San Diego and Bakersfield businesses. We are always available for changes or updates to your service and can often implement them within a few hours. Just as your company should be available to callers all the time, we pride ourselves on being the fastest, most dynamic phone answering service in California. A business that doesn't change and adapt to the times is a business destined to fail. We strive to stay in-touch with the latest developments in communications technology while keeping pace with the growing size and philosophy of developing companies.

When it comes to your California businesses, we are only as successful as the companies that we work with. This is why you know that you will be getting more than just an answering service with Check Mate; you will be getting a telephone answering service partner that is as concerned with your health and growth as you are.